PRIVACY POLICY

1. Who we are

GOLOKA PRO EOOD (“GOLOKA”, “we”, “us”) is the data controller for personal data collected through golokawear.eu. This policy explains what data we collect, why, and how you can exercise your rights under the EU General Data Protection Regulation (GDPR).

2. What we collect

When you browse the site, create an account, place an order or contact us, we may collect: your name, email address, delivery and billing address, phone number, order history, payment confirmation (we do not store full card details), and technical data such as IP address, browser type and cookie identifiers.

3. Why we use your data

We use your data to process and deliver your order, provide customer support, prevent fraud, meet our legal and accounting obligations, and — where you have opted in — send you marketing emails. We rely on the legal bases of contract performance, legal obligation, legitimate interest and, for marketing, your consent.

4. Sharing your data

We share personal data with the third parties needed to fulfil your order and run our business, including payment processors, DHL and postal carriers for delivery and returns, IT and hosting providers, and email service providers. We do not sell your personal data. Any transfer of data outside the EU is protected by appropriate safeguards such as Standard Contractual Clauses.

5. Cookies

This site uses cookies to keep your basket working, remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings; disabling essential cookies may affect how the site functions.

6. How long we keep your data

We keep order and invoice data for as long as required by Bulgarian tax and accounting law, and account data for as long as you keep an account with us. Marketing data is kept until you unsubscribe or withdraw consent.

7. Your rights

Under the GDPR you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, contact us at contact@golokawear.eu. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection or your local data protection authority.

8. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected on this page with an updated date.

10. Contact

For any privacy questions, contact contact@golokawear.eu.