AFTER YOUR ORDER
RETURNS & EXCHANGES
How to return an item, what to expect, and how long a refund takes.
Returns
We will refund you or issue store credit on any item within 14 days of receipt. After 14 days we can no longer offer a refund or store credit. Returned items must be in original condition — unworn, untorn, unwashed — with all original tags and the original invoice attached. We reserve the right to refuse a return showing signs of wear, alteration, misuse or damage. Gift cards are not refundable.
Exchanges
We do not currently offer exchanges. Once we receive your return we will issue store credit as an e-gift-card code, which you can use to reorder if the item you want is still available.
Wrong item?
Contact us at contact@golokawear.eu.
International returns
We have arranged with DHL Express to collect from an address of your choice and return it to us in 3–5 business days. The DHL return service costs €22. You may also return via a courier of your choice at your own cost — pack securely and use a tracked service, as we cannot be liable for items lost or damaged in transit. Mark any return as “returned goods” on postal and customs forms; duties arising from incorrect customs declarations will be deducted from your refund.
EU returns
Arrange a return through your local postal service, or contact us to organise a DHL collection (€22). All EU customers receive a full refund on orders returned within 14 days. Express shipping costs are not refundable.
Returning by your own courier
Print and enclose: order number, full name, item references being returned, reason for return. Tell us via the contact form or contact@golokawear.eu.
How long does it take?
DHL Express returns reach our warehouse in 3–5 business days. We then quality-check the return and process your refund or store credit within 2 business days. Once processed, funds take up to 5 days to reach your account depending on your original payment method.
Late or missing refunds
Check your bank account, then contact your card company or bank; there is often processing time before a refund appears. If you are expecting store credit, check your junk and spam folders. Still nothing? Email contact@golokawear.eu.